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Manažer klientských služeb s němčinou Praha Deutsche Börse Prague Branch Business Operations

Deutsche Börse Prague Branch · Fintech

Shrnutí

Jako manažer klientských služeb v Praze zajistíte bezproblémové obchodování pro klienty po celém světě a budete strategickým partnerem pro finanční instituce. Budete řešit časově citlivé problémy, provádět klienty změnami v technologiích a prosazovat jejich potřeby napříč odděleními.

Klíčové údaje

Stav
Dostupná
Lokalita
Prague
Forma práce
Hybridní
Úroveň
Středně pokročilý
Jazyky (vyžadované)
  • Němčina
  • AngličtinaPlynule
Požadované dovednosti
  • Klientský servis
  • IT řešení
  • Finanční trhy
Benefity
  • Hybridní práce
  • Flexibilní pracovní doba
  • Práce ze zahraničí - 12 dní práce na dálku z EU zemí ročně
  • Příspěvek na penzijní fond - 3 % z hrubé mzdy (5 % po 5 letech u nás)
  • Zdraví a pohoda
  • plně hrazená karta Multisport
  • životní a úrazové pojištění
  • 100% příspěvek na mzdu během nemoci (až 56 dní)
  • 25 dní dovolené
  • Mobilita - plně hrazená MHD v Praze a parkování zdarma
  • Flexibilní benefitní účet (Pluxee) - 1200 měsíčně
  • Skupinový akciový plán - sleva na firemní akcie
  • Volný přístup na e-learningové platformy
  • Interní rozvojové programy
  • Mentoring a rozpočt na vzdělávání
  • Nápoje a jídlo zdarma
  • včetně příspěvků na stravování
Odhadovaná mzda (neoficiální)
~65k–80k Kč/moHrubý odhad pro pozici na plný úvazek — neuvedeno zaměstnavatelem Jak se to počítá?

Úplný popis

Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment.

With our unique business model, driven by 16,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Want to learn more? Who we are Deutsche Börse Group is one of the world’s leading exchange organisations and an innovative market infrastructure provider.

With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the‑art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Prague Your career at Deutsche Börse Group Your area of work At Deutsche Börse, we don’t just support financial markets—we keep them running. Every second counts. Every connection matters.

As a Client Service Manager in Prague, you’ll join a highly professional team that ensures seamless trading for clients around the globe. When systems stall, millions are on the line—and we’re the first line of defense.

If you're quick to learn, thrive under pressure, and take pride in delivering exceptional service, this is your opportunity to make a direct impact on the financial world.

Your responsibilities

You’ll be more than just a technical support contact—you’ll be a strategic partner to some of the biggest financial institutions in the world. You’ll: Champion client needs across departments. Solve time‑sensitive challenges with precision and professionalism.

Guide clients through change and growth in an evolving technical ecosystem. Keep cool when the stakes are high—and they’re always high. This role is ideal for: Resilient professionals with experience in client service or tech‑adjacent roles. Fast learners who want to grow into a specialized field.

Tech‑savvy communicators with a sense of ownership and urgency.

Your profile

We’re not listing technical checkboxes here. We’re looking for people who: Have strong communication skills and enjoy client interaction. Can stay focused and proactive—even under pressure. A strong sense of team spirit is essential Love problem‑solving and can connect dots across systems and teams.

Are excited by the idea of working where technology meets financial impact. Speak English and German fluently.

You can look forward to our benefit package: Hybrid Work and Flexible working hours Work from abroad - 12 days of remote work from EU countries per year Pension fund contribution - 3% of your gross salary (5% after 5 years with us) Health & Wellbeing - fully covered Multisport card, life & accident insurance, 100% salary contribution during sick leave (up to 56 days) 25 vacation days Mobility - fully covered public transport in Prague & free parking Flexible Benefit Account (Pluxee) - 1200 per month Group Share Plan - discount on company shares Free Access to E‑Learning Platforms, Internal Development Programs, Mentoring & Learning Budget Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position. Mobility We enable you to move freely with our job tickets, job (e‑bikes) and free parking opportunities.

Work environment Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work Collaborate and exchange on‑site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of …

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