You will be responsible for the production and online preparation of several large mass sporting events in the Czech Republic and Slovakia.
You will take care of everything from registrations and start lists to the registration system and websites, as well as communication with the participants and the race weekend itself. For project managers, you will be the main partner in everything related to registrations and the customer journey.
You will lead two colleagues, a customer care specialist and a digital specialist. The digital team consists of four members, including you.
Race Preparation
- start lists, race numbers, and materials for individual races
- collaboration with timing and coordination of registrations before the start
- organization of the team that ensures on-site registrations
- checking that the registration system, websites, and other services for participants are ready
At the Races
- participation in weekend sports events
- responsibility for registrations and operational changes on-site
- coordination and monitoring of partner activations
- resolving operational situations concerning participants and the registration system
Registration System, Websites, and CRM
- responsibility for the entire customer journey, from registration to post-race communication
- management and development of the registration system, websites, results, digital cards, and other services
- preparation of requirements and materials for communication with participants
- collaboration with the PR team on content and timing of communication (PPC, mailing, and segmentation are not part of the role)
Development
- preparation of briefs for frontend and backend developers and communication with them
- prioritization of requirements, testing, and monitoring of deployed features
Team Leadership and Customer Care
- leading two team members, setting priorities, and dividing tasks
- translating customer feedback into specific adjustments to the system, websites, communication, and processes
- finding solutions that simplify registration and improve the experience for participants
Data
- submitting requests to the data analyst according to project needs
- working with data and reports in decision-making and further development of the races
Location and Conditions Office in Prague-Holešovice and fieldwork at events; occasional remote work is possible after training. Full-time position, starting as soon as possible.