Role description
- Type of contract: Full-time
- Place of work: Brno, Czech Republic
We are currently looking to fill the final open spots on our Service Desk. Our goal is to bring the team up to its full capacity to ensure smooth operations, maintain our high standards of service and keep a balanced workload for everyone.
Meet the team Whether you're looking for your first IT role or ready to switch careers, our Service Desk is the perfect gateway. Join our 24/7 team in Brno and start by supporting core banking systems and TV broadcasting for clients across Europe and Asia.
Working in a fast-paced environment on 12-hour rotating shifts (including days, nights, and weekends), you will be the first point of contact for employees and global partners, resolving or escalating technical issues to minimize business disruptions.
All you need is a logical, technical mindset and good communication skills—we will teach you the rest and give you a solid foundation for your future IT growth!
Your future role
24/7 Support
- Environment: Work in a rotating shift pattern to provide around-the-clock IT support, ensuring more foresight and less hindsight in keeping our operations running smoothly.
Single Point of Contact (SPOC): Act as the first line of support for customers, handling their inquiries and ensuring seamless communication and service.
Issue Logging & First-Line Resolution: Receive, log, and where possible, resolve technical issues using your IT knowledge, problem-solving mindset, and established ITIL workflows.
- Escalation & Coordination: Collaborate with internal IT teams and elevate more complex issues to ensure fast and effective resolution.
Clear Communication & Status Updates: Keep customers and management informed with regular updates and maintain transparent, trust-based communication throughout the support process.
Process Improvement & Knowledge Sharing: Actively contribute to our Knowledge Base and help us identify routine tasks that can be optimized or automated.
What you'll bring
- Customer Service Mindset: Previous experience in customer service is a big plus – it helps you connect with customers and provide a smooth, professional support experience.
Passion for IT & Tech: Experience or training in IT is an advantage, but not a strict must. What matters most is your eagerness to learn, understand new systems, and adapt to modern tools – we’ll support your development along the way.
Language Skills
You’re fluent in English and Czech or Slovak, enabling you to communicate clearly and confidently with users and teammates across the globe.
Analytical Thinking & Problem Solving: You listen actively, ask smart questions, and connect the dots. You don't just want to close a ticket; you want to quickly diagnose the root cause and find the right solution.
Join EmbedIT family and enjoy Motivating yearly bonus 5 weeks of paid vacation 5 days of Personal time off Meal allowances Contribution to the pension scheme or DIP - Long-Term Investment Product Access to premium healthcare or a monthly allowance for health activities and relaxation Relax room & games room Possible internal growth Loyalty and referral bonuses