The ITSM Security Account Manager is a customer-facing role, dedicated to supporting specific customer engagements, providing pre-sales support, and managing audit activities.
This role will focus on IT Security Management activities—ensuring proactive risk management, compliance, and consistent support for key EU customer accounts. Act as the primary security point of contact for assigned strategic/critical accounts.
Build multi-threaded relationships with customer security leadership (CISO org), IT, risk/compliance, and engineering teams. Lead security governance cadences (e.g., monthly/quarterly) including security posture reviews, risk discussions, and roadmap alignment.
Conduct discovery to understand customer environments, threat models, regulatory requirements, and business priorities.
Advise on cloud security controls and best practices: IAM/SSO/MFA, least privilege, key management/encryption, network segmentation, logging/monitoring, vulnerability management, configuration baselines, and secure SDLC. Partner with internal security specialists to address complex topics (e.g., crypto/KMS/HSM, workload isolation, data residency, Zero Trust). Personality assumptions and skills Demonstrates strong understanding of cloud architecture (and products – OCI, AWS, Azure, etc.) and can clearly describe components, data flows, trust boundaries, and shared responsibility across IaaS/PaaS/SaaC. Able to translate architecture into security posture implications, risks, and recommended controls for enterprise customers.
Background in security consulting (Big5 Type), cloud security architecture, or enterprise risk/GRC for regulated industries. Security certifications (one or more): CISSP, CISM, CCSP, GIAC, ISO 27001 LI/LA (as relevant). Experience with complex escalations and cross-functional leadership in matrixed organizations.
Familiarity with customer security assurance processes (questionnaires, audit requests, pen test coordination, attestations). Benefits Full-time employment with Soitron on a long-term enterprise project. Company laptop and mobile phone.
Cafeteria benefit system – choose the benefits that suit you (e.g. sports card, supplementary pension savings and more). Language courses. Career growth opportunities. Last but not least – working for an IT company that keeps moving forward.